FAQ
ЧАСТО ЗАДАВАЕМЫЕ ВОПРОСЫ
- How do I make a purchase?
- Do I need to set up an account to place an order?
- I've forgotten my password. What should I do?
- How do I know that the products you sell are authentic?
- Which size should I choose?
- How do I know if an item is in stock?
- What payment methods does MR PORTER accept?
- Is it safe to use my credit card online at MR PORTER?
- Why do I need to re-enter my credit card details when I add a new address?
- How do I remove saved credit card details?
- Which countries does MR PORTER ship to?
- Does MR PORTER ship to Post Office boxes or Freight Forwarding addresses?
- Why are shipping restrictions applied to some items?
- How do I know if a product is restricted?
- How do I change currency?
- How much taxes and duties will I have to pay?
- Does MR PORTER ship to multiple addresses?
- How soon can I get my order and how much will it cost?
- Do you offer same day delivery in London?
- What packaging will my order be shipped in?
- Is my package insured?
- Do I need to sign for my order?
- Can I add items to an existing order?
- How will I know you received my order & when will payment be deducted?
- Can I track my order?
- Where is my order?
- How do I return or exchange an item?
- Will I be refunded the full value of my order?
- Do you offer a repairs service?
- Does MR PORTER have seasonal sales?
- Is my personal information kept private?
- What are cookies? Should I be worried about them?
- What is a Wish List?
- How do I create a Wish List
- Will I be notified of an item's status?
- Can I share my Wish List?
- How do I buy a gift card?
- What is the difference between a boxed and virtual gift card?
- Can I choose the gift card amount?
- Once I have placed my order can I amend any details?
- Will I have to pay tax and duties on my gift card?
- Can I use a promotional code to purchase a gift card??
- Can I buy multiple gift cards?
- How will I know if my gift card has been sent?
- Where is my boxed gift card order?
- Where is my virtual gift card order?
- How do I redeem a gift card?
- Do gift cards expire?
- What do I do if I have been given a gift card in foreign currency?
- What should I do if I am unable to use my gift card?
- Can I return a gift card?
- Can I use my gift card to pay for shipping, delivery and/or taxes?
- Do you offer corporate gifting?
- Need more help?
HOW DO I MAKE A PURCHASE?
Shopping at MR PORTER is easy:
- If you know what you are looking for, use the CLOTHING, SHOES and ACCESSORIES links. You can also shop by browsing the JOURNAL section or directly by designer.
- Once you have found an item, select your size and use the 'ADD TO SHOPPING BAG' button underneath.
- Review the items in your shopping bag by selecting the 'SHOPPING BAG' link at the top of the page. You can add products to your Wish List or use the 'REMOVE FROM BASKET' link to delete items from your shopping bag.
- Click on 'PROCEED TO PURCHASE' to complete your order.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
- Track your orders and review past purchases
- Request your return or exchange directly from your account
- Gain access to your Wish List and Recommendations
- Be notified when new stock arrives
- Save your address and card details for faster shopping
- Manage your account details, order history and email preferences and see order status.
